Refund and Returns Policy

Refund Policy for AJ Foy (Author)

Last updated: 01st February 2025

  1. Overview

At AJ Foy (Author), we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the circumstances under which refunds are granted for both digital and physical products.

  1. Digital Products (E-Books & Downloadable Content)

Due to the nature of digital products, all e-book and digital content sales are final and non-refundable once downloaded or accessed. However, we may consider refund requests in the following exceptional cases:

  • The e-book file is corrupt or inaccessible, and technical support cannot resolve the issue.
  • You were wrongly charged due to a billing error.
  • A duplicate purchase was made by mistake.

How to Request a Refund for Digital Products

If you believe your case qualifies for a refund, please contact us at ajfoy888@gmail.com within 7 days of purchase with proof of the issue (e.g., screenshots, error messages). Each request will be reviewed on a case-by-case basis.

  1. Physical Products (Print Books & Merchandise)

For physical books or merchandise, we accept returns and refunds under the following conditions:

Eligibility for Returns

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Returns must be initiated within 14 days of delivery.

Refunds for Damaged or Incorrect Items

If you receive a defective or incorrect product, please email us at ajfoy888@gmail.com with clear photos of the damage or error. We will provide either:

  • A replacement at no additional cost.
  • A full refund if a replacement is not possible.

Return Process

  1. Contact us at ajfoy888@gmail.com to initiate a return.
  2. You will receive return instructions, including our return shipping address.
  3. Once we receive and inspect the item, we will process the refund within 7 business days to your original payment method.
  4. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  1. Exceptions & Non-Refundable Items
  • E-books & Digital Products (except under the special cases outlined above).
  • Gift Cards or Promotional Discounts (if applicable).
  • Personalized or Signed Items (unless damaged or incorrect upon arrival).
  1. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us at: ajfoy888@gmail.com

Thank you for your support!

AJ Foy (Author)